Return & Refund Policy for Mobidrive Portable Hand Controls

Effective Date: 30/08/2024

Thank you for choosing Mobidrive portable hand controls. We are committed to providing high-quality products and services to our customers. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

You have 14 calendar days from the date you received your Mobidrive portable hand controls to initiate a return.

To be eligible for a return:

The item must be in the same condition as when you received it, unused, with tags.

The item must be in its original packaging.

You must provide proof of purchase.

2. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective or damaged so that we can address the issue and make it right.

3. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that it may take a few days for the refund to be processed by your bank or credit card company.

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping may be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@mobidrive.co.za.

6. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at info@mobidrive.co.za

This policy is designed to give you peace of mind when purchasing our Mobidrive portable hand controls. We value your satisfaction and are here to assist with any issues that may arise.